Privacy Policy

• Account information such as identifiers, login methods, profile settings, preferences, and account status
• Contact information submitted through support requests, feedback, forms, or direct email
• AI editing content such as uploaded images, prompts, masks, brush strokes, project settings, generated edits, exports, thumbnails, and edit history
• Purchase, subscription, refund, and entitlement information from Apple App Store, Google Play, or other authorized payment channels
• Device, log, diagnostic, approximate region, language, app version, platform, usage, and error information
• Security, fraud-prevention, abuse-report, marketplace-compliance, and legal information

We use information to provide, maintain, secure, personalize, measure, and improve the Services.

We also use information to communicate with users, investigate errors, process purchases and refunds, enforce our terms, prevent abuse, and comply with legal or platform obligations.

• Process image uploads, masks, prompts, editing requests, previews, exports, credits, and related workflows
• Operate accounts, authentication, subscription access, credit balances, settings, and edit history
• Respond to support, bug reports, refund questions, account deletion requests, and other communications
• Detect abuse, fraud, security incidents, policy violations, technical failures, and marketplace entitlement errors
• Analyze aggregated or de-identified trends to improve service reliability and product quality

To perform an edit, Lyro uses the image you choose to upload, the prompt or mask you provide, and settings needed for that request.

This data is sent only to systems operated by Lyro. We do not send AI editing data to third-party AI services for generation.

We do not perform facial recognition, do not extract facial-geometry data, and do not create biometric identifiers from uploaded images.

Uploaded images, prompts, masks, and generated edits are stored only to provide edit history, retry, support, and safety features, and are automatically deleted from our servers no later than 36 hours after creation, or sooner if you delete the edit or your account.

AI outputs may be inaccurate, unexpected, incomplete, or unsuitable for a particular use. You are responsible for reviewing edited outputs before relying on them or publishing them.

• Apple App Store, Google Play, and other marketplace or payment providers for purchases, subscriptions, refunds, taxes, and entitlement validation
• Hosting, storage, security, diagnostics, communications, and customer support providers for non-AI operational purposes
• Professional advisors, auditors, insurers, and legal representatives where necessary for business operations
• Authorities, courts, regulators, or third parties when required by law or needed to protect rights, safety, security, or prevent abuse
• Successors or affiliates in connection with a merger, acquisition, financing, restructuring, or transfer of assets

Uploaded images, prompts, masks, and generated edits are automatically deleted from our servers no later than 36 hours after creation unless you delete them sooner.

We keep other information for as long as reasonably necessary to provide the Services, maintain accounts, comply with legal obligations, resolve disputes, prevent fraud and abuse, and enforce agreements.

Retention periods vary by information type, account status, marketplace requirements, legal obligations, security needs, and backup schedules.

To delete your account, open the app, go to the account, profile, or settings area, choose the account deletion option, review the notice, confirm the request, and complete any verification step shown in the app.

After a confirmed deletion request, we delete or de-identify account personal information subject to lawful exceptions for billing, tax, marketplace records, security, fraud prevention, dispute handling, backups, or compliance.

If you cannot access the in-app deletion feature, contact support and include enough information for us to verify your identity and locate the account.

• Information generally deleted: profile data, non-essential settings, user projects, prompts, uploaded images, edit records, generated outputs, and authentication records no longer needed to operate or secure the Services
• Information we may retain: billing, subscription, refund, tax, marketplace, accounting, security, abuse, dispute, backup, and legal compliance records
• Support contact for deletion help: support@lyro-ai.com

Depending on where you live, you may have rights to access, correct, delete, export, restrict, object to, or withdraw consent for certain processing.

We may need to verify your identity before responding. We may decline or limit a request where law permits or requires us to do so.

We use reasonable technical, organizational, and administrative safeguards designed to protect information. No internet-connected system can be guaranteed perfectly secure.

You are responsible for protecting your account credentials, devices, and access methods.

We may update this Privacy Policy to reflect product, legal, technical, operational, or business changes. Material changes will be identified by updating the date above and providing additional notice where required.

• Website: https://lyro-ai.com
• Email: support@lyro-ai.com
• Developer: HASHMI STUDIO PVT LTD
• Company: HASHMI STUDIO ( SMC-PRIVATE ) LIMITED
• Address: HASHMI STUDIO ( SMC-PRIVATE ) LIMITED, hashmi studio, Gilgit -, Pakistan (PK)